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LEADERSHIP LESSONS: Non-Verbal Communication

by Savannah Miller-Berg

Editor’s note: Savannah Miller-Berg, deputy executive director of Community Housing & Resources, Inc., is taking part in the 2024 class of Leadership SWFL. In a series of articles, Miller-Berg is sharing what she learns about our island community and how emerging leaders can make a difference.

Savannah Miller-Berg

Getting to know your teammates usually doesn’t involve lining up while balancing on a three-foot beam and not saying a single word.

Yet that was the first task of the SWFL Leadership Class of 2024. I was in a group of six professionals and we were told to line up in order of birth month, while balancing on a three-foot beam and only using non-verbal communication. This truly was a test; our group had met each other less than 24 hours before and were now very close and personal and tasked with using body and facial expressions to communicate.

After completing this assignment, I realized the importance of non-verbal communication and was able to apply it to real-life. For example, during COVID it was easy to forget about these key communication tools while we were bogged down with emails, phone calls and virtual meetings. It can be challenging to truly know the tone of an email or what a person is thinking during a phone call which can easily lead to misinterpretation.

This was a great lesson because it made me aware of how common misinterpretation is and the importance of looking at scenarios with more than one perspective.

It’s a lesson I’ve been learning my whole life. While attending high school in Eugene, Oregon, I volunteered at a daycare for low-income families. It was rewarding to be part of a place where parents felt safe to leave their children while they had a job interview, grocery shopped, or – heartbreakingly – tried to find a place to sleep that night.

In May of 2023, I graduated from Florida Gulf Coast University with a Bachelor’s of Science in Public Health. Growing up in a city with the highest homeless population per capita in the country and then moving to the sunny coast of Southwest Florida was a major change. While the homeless and low-income population in SWFL is smaller than Eugene’s, the rising cost of living is becoming quite a challenge for the low- and middle-class population here.

In March, I was accepted into the SWFL, Inc. Class of 2024 Leadership program. The course is intended to expand our knowledge of the SWFL region by familiarizing us with its current challenges and providing insight to the economic, demographic and societal resources in SWFL. The eight-month program consists of hands-on opportunities that allow professionals to immerse themselves in the needs while exploring diverse perspectives.

What excites me about this opportunity? I am excited to develop and strengthen my professional network outside of the barrier islands. I am eager to learn more about the SWFL region, develop tools to become a successful leader and hopeful to establish life-long connections. In addition, I will introduce my classmates to the Sanibel and Captiva communities and of course the need for more affordable housing.

Finally, I am excited to continue learning and growing into a future leader. I believe that this SWFL Leadership class will be the perfect stepping stone. Through that experience, along with learning and growing with CHR, I’m eager to create a positive impact in the community I live in, work in and serve.

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